Frequently Asked Questions
Frequently Asked Questions
How long will it take to complete a skill?
What are the points used for? What are the Levels?
You receive points for effort spent in the different elements within AIR Space. We weighted how many points you get for a particular element based on the typical time we would expect completing that element would take. An activity that would take 1 minute for example is worth 1 point.
Points allow you to level up! You’ll notice that you will require more points in the higher levels! Points are a reflection of your amazing efforts within AIR Space. Your team or organization may also use points for rewards as part of mental fitness challenges, but remember: we will never share identified personal data.
I’m confused about the status of my Skill!
You need to complete each Skill to progress. Check to see that you have completed previous fundamentals or Skill. It looks like you need to complete the previous Fundamental or Skill.
If your Skill appears without an icon, it is ready to start!
When a Skill is in progress, it’s time to apply what you’ve learned in your life. Forgot what you are supposed to be doing? No problem! Click or tap the In Progress Skill to see what’s on the go.
When a Skill is ready to reflect, it’s time to reflect on how things went. Click or tap the Skill to finish things up!
Once you have reflected on an Skill, you can see your work by clicking “review.” You can also do it again to keep building your resilience by clicking “practice”.
Who can see my data?
Your privacy is paramount to us. All data collected throughout your interactions within AIR Space is kept confidential and secure. We do not share or sell your personal data. If you are joining us as part of an organization, only information on progress and aggregate trends will ever be reported on. We also use anonymized and aggregate data internally to refine and improve the user experience.
Is AIR Space a medical or clinical tool for mental health?
AIR Space is a resilience-building tool. It is not intended to be used as a replacement for medical support. If you need a mental health professional or other support, here are some resources that you can use to guide you in the appropriate direction
Why does the password have to be 12 characters long?
We know that a 12-character password is a hassle, but it is the best way to protect your personal data!
What is the purpose of the reflections?
Applying resilience skills can be difficult, especially on the first go! Reflecting helps you to think about what went well, what didn’t go well, and how you can improve in the future. It gives you the opportunity to learn from your experience. Reflecting on a resilience skill unlocks it in your brain gym under “Practice your Exercises.” If you found the exercise helpful, you can do it again there
What is my starting point? What does it mean?
Your starting point gives you a sense of your current resilience strengths and growth opportunities. It provides you valuable insights about where to focus your development efforts. Remember: Your starting point is just a snapshot of your resilience – a moment in time. As you learn and build resilience skills, your resilience will change. Try not to get hung up on your results! If you have “low” scores it just means you have a lot of potential for growth – that’s a good thing