Assertiveness
There will be times when you have to speak up for yourself and others. Avoiding conflict is unrealistic; it leads to resentment, bitterness and passive aggressive behaviour. This can cause a tremendous amount of undue stress, anxiety and interpersonal discomfort. Assertiveness is being able to express yourself with confidence and certainty to protect your rights, boundaries and […]
Active listening
Listening matters. It is a topic that has sparked many debates, and has influenced decades of research, as it is one of the most important tools that we have at our disposal. To hear someone speak is entirely different than to actively listen to them. This has been my personal guiding principle in the past […]